Frequently Asked Questions
Get answers to common questions about our emergency medical equipment and services.
Yes. We are a professional manufacturer of first-aid and rescue equipment based in Zhangjiagang, China, serving global B2B customers.
We offer spine boards, stretchers, water rescue products, first-aid products, and other emergency rescue equipment for one-stop sourcing.
Yes. We support OEM and ODM for many product lines, including custom colors, logos, packaging, and selected specifications.
Yes. Sample orders are available before bulk production, so you can check quality, structure, and market fit first.
MOQ depends on the product model and customization requirements. Standard products usually offer more flexible trial order options.
Lead time depends on the product type, quantity, and customization details. We will confirm a clear timeline before order approval.
Available certifications depend on the product category and destination market. For many products, we can provide documents such as ISO 13485, CE, FDA-related files, or other available supporting documents.
Yes. We can provide product photos, usage videos, installation videos, and related materials for sales, training, or tender support.
We offer a one-year warranty. If there is a confirmed quality issue, we will provide a practical solution based on the order agreement.
Yes. We work with distributors, hospitals, rescue teams, and project buyers, and we support bulk and project-based orders.
Send us your inquiry, confirm product details, arrange samples if needed, approve the final requirements, and then we move to production and shipment.
Yes. We support international shipping by sea or air based on your order requirements and destination.
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