Frequently Asked Questions

Yes. Jiekang Medical is a manufacturer based in Zhangjiagang, Jiangsu, China. We supply emergency medical, rescue, water safety, and selected hospital products to customers worldwide.

We offer stretchers, spine boards, rescue equipment, first aid kits and bags, water rescue products, and selected hospital products. Our team can also help you compare different models within each product category. View our product range.

We have experience working with at least 1,500 customers worldwide, including distributors, importers, hospitals, ambulance suppliers, emergency response organizations, marine safety suppliers, and project buyers. We can provide product and order support according to different markets and purchasing needs.

Yes. We welcome factory visits arranged in advance and can cooperate with third-party inspection companies before shipment. Our team will help coordinate the schedule and inspection requirements.

Yes. Tell us how and where the equipment will be used, and our team can help you compare suitable models, specifications, materials, accessories, and available documentation.

Yes. You can describe the intended application or send us a reference photo. Our team will check the available models and suggest suitable options for further comparison.

Yes. We can compare product dimensions, rated load, materials, functions, accessories, packing information, and application differences to help you make a more informed choice.

Yes. Depending on the product, we can provide specification sheets, manuals, product photos, demonstration videos, packing information, and other available technical materials.

Yes. Our team can help review the stretcher dimensions, loading height, fixing system, rated load, and vehicle access requirements. Compatibility will be checked against the exact ambulance and installation conditions.

Yes. Accessories and replacement parts are available for selected models. Our team can help identify the correct part from the product model, previous order information, or a clear photo.

Yes. Except for customized products, samples are available for all regular products. Our team will confirm the sample price, preparation time, and shipping options before the sample order is placed.

Yes. We support OEM and ODM cooperation for selected products and can work with distributors, brands, and project buyers on customized requirements.

We can support customized logos, product colors, labels, and packaging. Other product or specification requirements can be discussed with our team so we can confirm feasibility.

Yes. Depending on the order, we can provide an artwork proof, packaging layout, reference sample, or another suitable confirmation method before mass production.

We can provide ISO 13485, CE, FDA-related documentation, product inspection reports, and other supporting documents.

Yes. Our team can confirm which certificates, declarations, inspection reports, and technical documents are available for the selected product before the order is finalized.

Yes. We can help prepare available product specifications, company documents, certificates, inspection reports, packing information, and standard commercial or shipping documents for review.

Documents vary between products and models. Our team will check the applicable documents for the exact product you are considering, so the information matches the selected model.

The minimum order quantity for regular products is 1 unit. Customized products or special packaging may have different minimum order requirements, which our team will confirm with you in advance.

Yes. We can prepare a quotation covering the selected model, quantity, accessories, customization, packing, and available shipping options.

Yes. We support bulk purchasing, distribution orders, tenders, and project-based orders. Our team can help coordinate product selection, documentation, production, packing, and delivery.

Most regular orders can be completed within 15 days after the order details are confirmed. Customized products or larger orders may require additional time, and the exact schedule will be confirmed before production.

Yes. Different products may be combined when production, packing, and shipping conditions allow. Our team can help organize the order and propose a practical packing and delivery plan.

Yes. We ship products internationally and can help arrange delivery by sea, air, or express service according to the order size, destination, and delivery requirements.

Yes. Our team can compare available options based on cost, delivery time, product volume, and destination, helping you select a suitable shipping method.

Our team checks the confirmed specifications, product condition, accessories, and packing during the production and shipment process. Product inspection reports are also available for selected models.

We provide a one-year warranty. If a confirmed problem is caused by our product quality, we can provide a full refund.

Our after-sales team will review the issue and help provide an appropriate solution. Photos or videos of the product and packaging will help us identify the problem and respond more efficiently.

Yes. Depending on the product, we can provide manuals, operation videos, accessory guidance, replacement-part support, and remote technical assistance after delivery.